Privacy policy

Last updated: September 2026

BiscuitPurr operates this website and online store. Our store is hosted by Shopify, which provides the ecommerce platform and related services that allow us to offer products and services to our customers.

This Privacy Policy explains how BiscuitPurr collects, uses, discloses, and otherwise processes personal information when you visit our website, place an order, contact us, create or use an account, or otherwise interact with our services.

Personal Information We Collect

Depending on how you interact with BiscuitPurr, we may collect or process personal information including:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Order information

  • Products viewed or purchased

  • Order history

  • Returns and cancellation information

  • Payment status

  • Delivery and tracking information

  • Account information and preferences

  • Customer support communications

  • Device and browser information

  • IP address

  • Cookie and website usage information

  • Marketing and advertising interaction data where applicable

Payment Information

Payments may be processed through Shopify, PayPal, card processors, or other payment providers made available at checkout.

BiscuitPurr does not independently store full payment-card credentials unless limited payment information is made available to us by an authorized payment or ecommerce service provider for legitimate business purposes.

Your payment provider may collect and process additional information according to its own privacy policy and terms.

How We Collect Personal Information

We may collect personal information:

  • Directly from you

  • Automatically when you use our website

  • Through cookies and similar technologies

  • From Shopify

  • From payment providers

  • From logistics and delivery providers

  • From analytics, advertising, marketing, or other service providers where permitted by applicable law

How We Use Personal Information

We may use personal information to:

  • Process payments

  • Process and fulfill orders

  • Arrange international shipping and delivery

  • Provide tracking information

  • Process returns, refunds, and cancellations

  • Provide customer support

  • Detect and prevent fraud, abuse, and security incidents

  • Operate and secure our website

  • Improve our products, services, and customer experience

  • Analyze website traffic and performance

  • Communicate with you about your orders or account

  • Send promotional or marketing communications where permitted

  • Personalize content or advertising where applicable

  • Comply with legal and regulatory obligations

  • Enforce our Terms of Service and other policies

How We Disclose Personal Information

We may disclose personal information to third parties that help us operate our business, including:

  • Shopify

  • PayPal

  • Card and payment processors

  • Logistics providers

  • International shipping providers

  • Customs or delivery partners where necessary

  • Final-mile delivery companies

  • Cloud hosting and IT providers

  • Analytics providers

  • Customer support providers

  • Marketing and advertising providers where applicable

We may also disclose personal information:

  • When required by law or legal process

  • To protect our rights, customers, business, or services

  • To prevent fraud or security threats

  • In connection with a business sale, restructuring, merger, or similar transaction

  • When you direct us or consent to the disclosure

Shopify

Our online store is hosted by Shopify.

Shopify processes information relating to your access to and use of our store in order to provide and improve its ecommerce services.

Depending on the Shopify services and features enabled on our store, Shopify may also process information from your interaction with BiscuitPurr together with information from your interactions with other Shopify merchants.

For more information, please review Shopify’s own privacy policies and privacy tools.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies for purposes including:

  • Essential website and checkout functionality

  • Security

  • Fraud prevention

  • Remembering preferences

  • Analytics

  • Website performance

  • Personalization

  • Advertising and marketing where applicable

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

Depending on your location and the privacy features enabled on our store, additional privacy choices may be available directly through our website.

Marketing Communications

If you choose to receive promotional emails, you may unsubscribe at any time using the unsubscribe link included in the message.

Even if you unsubscribe from marketing communications, we may still send transactional or service-related messages concerning:

  • Orders

  • Payments

  • Shipping

  • Returns

  • Refunds

  • Account activity

  • Customer support

Your Privacy Rights and Choices

Depending on where you live, applicable privacy law may give you certain rights relating to your personal information.

These rights may include the right to:

  • Request access to personal information

  • Request correction of inaccurate personal information

  • Request deletion of personal information

  • Request portability of certain personal information

  • Request information about certain disclosures or processing activities

  • Opt out of certain uses of personal information for targeted advertising

  • Opt out of certain sale or sharing of personal information where applicable

  • Withdraw consent where processing is based on consent

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy request, please contact:

to@biscuitpurr.com

We may need to verify your identity before completing certain requests.

Where required by applicable law, we will not discriminate against you for exercising legally protected privacy rights.

U.S. Privacy Choices

If you are located in a U.S. state that provides additional privacy rights, you may have rights relating to access, correction, deletion, portability, or certain advertising and data-sharing practices.

Where applicable, BiscuitPurr will process valid privacy requests in accordance with applicable law.

Depending on the privacy tools and advertising features enabled on our Shopify store, you may also see a “Your Privacy Choices” or similar privacy control on our website.

Children’s Privacy

Our services are intended for general consumers and are not directed to children who are not legally able to consent to the processing of their personal information under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us at to@biscuitpurr.com.

Data Security

We use reasonable administrative, organizational, and technical measures appropriate to our business to help protect personal information.

However, no online service, electronic transmission, or data storage system can guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing and fulfilling orders

  • Customer service

  • Returns and refunds

  • Accounting and recordkeeping

  • Fraud prevention

  • Dispute resolution

  • Legal and regulatory compliance

  • Enforcement of our agreements and policies

Retention periods may vary depending on the type of information and applicable legal requirements.

International Processing and Transfers

BiscuitPurr operates an international ecommerce business and uses service providers that may operate in different countries.

As a result, your personal information may be processed or stored in countries other than the country in which you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, or content of third-party services.

We encourage you to review the privacy policies of any third-party service you choose to use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices

  • Technology

  • Shopify features

  • Service providers

  • Legal or regulatory requirements

The latest version will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy request, please contact us:

Email: to@biscuitpurr.com

Physical address:
Room 1864 (Self-designated), Unit 11A-1,
No. 81 Nonglinxia Road, Yuexiu District,
Guangzhou City, Guangdong Province, China