Terms of service

These Terms of Service (“Terms”) govern your use of the BiscuitPurr website and your purchase of products from us.

By visiting our website, placing an order, or otherwise using our services, you agree to these Terms.

Please read them carefully before using our website.

1. About Us

This website is operated by BiscuitPurr.

Throughout these Terms, the words “we”, “us”, and “our” refer to BiscuitPurr.

Website: biscuitpurr.com
Customer Support: to@biscuitpurr.com

Legal entity name, registered address, and company registration details should be added here once the operating company has been established.

2. Eligibility

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are under the legal age of majority in your jurisdiction, you may only use this website with the involvement and consent of a parent or legal guardian.

3. Online Store Terms

You may not use our products, website, or services for any unlawful or unauthorized purpose.

You must not:

  • Violate applicable laws or regulations

  • Attempt to gain unauthorized access to our website or systems

  • Introduce viruses, malware, or other harmful code

  • Interfere with the security or operation of the website

  • Use automated systems to abuse, scrape, or overload the website

  • Misuse our intellectual property

  • Submit false or misleading information

We reserve the right to suspend or refuse access to our services if these Terms are violated.

4. Product Information

We make reasonable efforts to display product descriptions, dimensions, materials, images, colors, and other information accurately.

However:

  • Product colors may vary depending on screen settings

  • Minor manufacturing differences may occur

  • Packaging may change

  • Product specifications may occasionally be updated

Please review product information carefully before placing an order.

5. Pet Product Use

Customers are responsible for selecting products suitable for their pets.

You should consider factors such as:

  • Pet size

  • Weight

  • Age

  • Breed

  • Behavior

  • Chewing habits

  • Health needs

  • Intended use of the product

Pets should be supervised where appropriate.

Do not continue using a product that becomes damaged, excessively worn, or potentially unsafe.

BiscuitPurr products are not intended to replace professional veterinary advice, diagnosis, or treatment.

6. Prices

All prices displayed on our website are subject to change without prior notice.

Prices may be displayed in different currencies depending on your location or website settings.

Unless otherwise stated, product prices may not include:

  • Import duties

  • Customs fees

  • Local taxes

  • Brokerage fees

  • Other charges imposed by the destination country

Where applicable, customers are responsible for such charges unless they are expressly included during checkout.

7. Orders

Submitting an order does not necessarily mean that we have accepted it.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • A product is unavailable

  • There is an obvious pricing error

  • Payment cannot be authorized

  • Fraud or unauthorized activity is suspected

  • Shipping information is incomplete or invalid

  • We are unable to deliver to the specified location

If we cancel an order after payment has been received, we will provide an appropriate refund.

8. Payment

Payments are processed through the payment methods offered at checkout.

You agree to provide accurate and complete billing information.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We do not guarantee the availability of any particular payment provider or payment method.

9. Shipping and Delivery

Shipping times shown on our website are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Customs inspections

  • Carrier delays

  • Weather

  • Public holidays

  • Remote delivery locations

  • Incorrect shipping information

  • International logistics disruptions

Please refer to our Shipping Policy for additional information.

10. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete delivery address.

If an order cannot be delivered because the customer provided incorrect or incomplete information, additional shipping costs may apply.

Please contact us as soon as possible if you notice an address error.

We cannot guarantee that an address can be changed after an order has entered fulfillment.

11. Returns and Refunds

Returns, refunds, damaged products, incorrect products, and cancellations are governed by our Return & Refund Policy.

Nothing in these Terms is intended to limit any mandatory consumer rights available under applicable law.

12. Promotions and Discount Codes

Promotions, discount codes, gifts, and special offers may be subject to additional conditions.

Unless otherwise stated:

  • Discounts cannot be exchanged for cash

  • Discounts may not be combined

  • Codes may have expiration dates

  • Certain products may be excluded

  • Promotional terms may change or end without prior notice

We reserve the right to reject the misuse of promotional offers.

13. Gift Cards

Where gift cards are offered, they may be subject to separate conditions displayed at the time of purchase.

Gift cards generally cannot be exchanged for cash except where required by applicable law.

14. Intellectual Property

Unless otherwise stated, the content on this website is owned by or licensed to BiscuitPurr.

This includes:

  • Brand names

  • Logos

  • Product photography

  • Graphics

  • Product descriptions

  • Text

  • Videos

  • Illustrations

  • Website design

  • Layout

  • Original creative materials

You may not reproduce, distribute, sell, modify, republish, or commercially exploit our intellectual property without prior written authorization.

15. User Content

If you submit reviews, photographs, comments, suggestions, feedback, or other content to us, you confirm that:

  • You have the right to submit the content

  • The content does not infringe the rights of others

  • The content is not unlawful, abusive, fraudulent, or misleading

Where permitted by law, you grant us a non-exclusive right to use submitted content for purposes including operating, improving, and promoting our business.

We will handle personal information in accordance with our Privacy Policy.

16. Reviews

We may allow customers to submit product reviews.

We reserve the right to moderate or remove content that:

  • Contains spam

  • Is abusive or unlawful

  • Contains personal information

  • Is unrelated to the product

  • Is fraudulent or misleading

  • Violates third-party rights

We do not guarantee that all reviews will be published.

17. Third-Party Services

Our website may use or link to third-party services, including:

  • Shopify

  • Payment processors

  • Shipping providers

  • Analytics providers

  • Social media services

  • Marketing platforms

These services may be governed by their own terms and privacy policies.

We are not responsible for the independent actions, availability, content, or policies of third-party services except where applicable law provides otherwise.

18. Website Availability

We aim to keep our website available and functioning correctly, but we do not guarantee uninterrupted access.

We may temporarily suspend or modify the website for:

  • Maintenance

  • Security

  • Updates

  • Technical problems

  • Service provider interruptions

We may modify or discontinue website features where reasonably necessary.

19. Prohibited Conduct

You must not use our website to:

  • Commit fraud

  • Violate intellectual property rights

  • Harass or harm others

  • Transmit malicious software

  • Collect personal information unlawfully

  • Attempt unauthorized access

  • Manipulate website functions

  • Circumvent security measures

  • Conduct unlawful commercial activity

We reserve the right to restrict access where misuse is detected.

20. Disclaimer

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee that:

  • The website will always be uninterrupted

  • All content will always be error-free

  • Every product will always remain available

  • Third-party services will always operate without interruption

Nothing in these Terms excludes any warranty or protection that cannot legally be excluded.

21. Limitation of Liability

To the fullest extent permitted by applicable law, BiscuitPurr will not be responsible for indirect, incidental, special, punitive, or consequential losses arising from your use of the website or products.

Our liability will not be excluded or limited where doing so would be unlawful.

This includes liabilities that cannot legally be excluded under applicable consumer protection laws.

22. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold BiscuitPurr harmless from claims, losses, liabilities, and expenses resulting from your unlawful misuse of the website or violation of these Terms.

23. Privacy

Your use of our website is also subject to our Privacy Policy.

We process personal information in accordance with applicable privacy laws and the practices described in that policy.

24. Consumer Rights

These Terms are not intended to reduce or remove rights that consumers are entitled to under mandatory applicable law.

If any provision of these Terms conflicts with mandatory consumer protection legislation, the mandatory legal requirement will apply.

25. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

26. Waiver

Our failure to enforce any provision of these Terms does not mean that we waive our right to enforce that provision later.

27. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on this page with an updated revision date.

Your continued use of the website after changes take effect constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

28. Governing Law

These Terms will be governed by the laws applicable to the legal entity operating BiscuitPurr, subject to any mandatory consumer protection laws that apply in the customer's jurisdiction.

The governing jurisdiction and company details should be updated once BiscuitPurr's operating company has been formally established.

29. Contact Us

If you have questions about these Terms, please contact:

BiscuitPurr Customer Support
Email: to@biscuitpurr.com
Website: biscuitpurr.com

Last updated: August 2026