Shipping policy
Last updated: September 2026
BiscuitPurr currently fulfills orders from China and ships primarily to customers in the United States through international logistics and local delivery partners.
Order Processing
Orders are usually processed and prepared for shipment within 1–2 business days after payment is successfully received.
Processing may take longer during public holidays, major promotions, unusually high order volumes, temporary inventory issues, or other circumstances outside our reasonable control.
Business days generally exclude weekends and public holidays.
Standard Delivery Time
After dispatch, standard cross-border delivery to the United States is generally estimated at 6–12 business days.
Including our usual 1–2 business day processing period, a typical order is therefore expected to arrive in approximately 7–14 business days from the date the order is placed.
Delivery times are estimates and are not guaranteed.
Customs processing, weather conditions, carrier disruptions, peak shipping periods, public holidays, remote destinations, or other international transportation issues may cause delays.
Expedited or Upgraded Shipping
For some orders, products, destinations, or operational situations, BiscuitPurr may choose to upgrade a shipment to a faster courier or express international service.
If BiscuitPurr upgrades your shipment at our own discretion, you will not be charged an additional shipping fee unless a paid expedited shipping option was clearly offered and selected before purchase.
An upgraded shipping method used for one order does not guarantee that the same shipping method will be used for future orders.
If paid expedited shipping is offered, the applicable shipping cost and estimated transit time will be shown at checkout or otherwise communicated before purchase.
Order processing time may still apply before an expedited shipment is dispatched.
Tracking
When tracking is available, tracking information will be provided after your order has been dispatched.
Tracking may take approximately 1–3 business days after dispatch to begin showing meaningful movement, especially while a parcel is being transferred between international logistics networks.
Temporary gaps in tracking updates do not necessarily mean that the parcel has stopped moving.
How International Delivery Works
A typical shipment may move through several stages:
China fulfillment location → international logistics provider → customs processing → U.S. delivery network → final delivery.
The final-mile carrier may be USPS or another local carrier depending on the shipping route and destination.
Shipping Charges
Any applicable shipping charge will be displayed at checkout before payment.
BiscuitPurr may offer free shipping, promotional shipping, threshold-based free shipping, or other shipping offers from time to time.
Customs, Duties, and Taxes
International shipments may be subject to customs review and applicable import requirements.
If taxes, duties, or import-related charges are collected by BiscuitPurr at checkout, they will be shown before payment.
If such charges are not collected by BiscuitPurr, customers may be responsible for charges imposed by customs or government authorities where required by applicable law.
Incorrect or Incomplete Address
Please make sure your shipping address is complete and accurate before placing an order, including any apartment or unit number, city, state, ZIP code, and telephone number where required.
If you notice an address error after placing your order, please contact us as soon as possible at:
We will try to correct the address before dispatch, but address changes cannot be guaranteed once processing or fulfillment has started.
If a shipment is returned or requires reshipping because of an incorrect or incomplete address provided by the customer, reasonable additional shipping costs may apply where permitted by applicable law.
Delivery Attempts and Unclaimed Parcels
Customers are responsible for monitoring tracking information and arranging redelivery or collection where required by the final-mile carrier.
If a parcel is returned because it was refused, unclaimed, or could not be delivered after reasonable attempts, additional shipping or reshipping costs may apply.
Delivered but Not Received
If tracking shows that your order was delivered but you cannot locate it, please first check:
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Your delivery area
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Household members
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Neighbors
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Building reception or mailroom
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The final-mile carrier
If you still cannot locate the parcel, contact us at to@biscuitpurr.com with your order number and tracking number.
Lost or Significantly Delayed Shipments
If tracking has not updated for an unusually long period or the parcel appears lost, please contact us.
We may need to investigate the shipment with the logistics provider before determining the appropriate solution.
Depending on the circumstances, an eligible lost shipment may qualify for a replacement, refund, partial refund, or another reasonable remedy.
Split Shipments
Orders containing multiple items may occasionally be shipped in more than one parcel.
Separate parcels may have different tracking numbers and may arrive on different days.
Unexpected Delays
If we become aware that we cannot ship within a timeframe that we expressly promised, we will provide an update and, where required by applicable law, information about available cancellation or refund options.
Contact
For shipping questions, please contact:
Email: to@biscuitpurr.com
Please include your order number and tracking number if available.